I can't login, can you help?

Anders Sep-24th, 2017 23:11 0 0

When signing up you were sent a unique username & password combination via email. 

Please keep that email for future reference.

Your login is valid for as long as your subscription lasts. 

Website access will not be denied after your subscription period has ended, however you will have limited access to our content.

The easiest way to 100% enter your login information correctly is to COPY & PASTE it from the email to Notepad or any another text editor. 

Make sure there are no leading or trailing spaces or tabs then copy and paste it from there into the login page. Please note that both username and password are CASE sensitive.

If you have lost your password, you can request for a new one here.

If you're sure you are entering the correct username and password combination and are still denied, here are a few things to try:

- Use a different browser

- Disable any browser extensions that manipulate script code, such as 'noscript' or 'ghostery'

- Empty your browsers cache, delete cookies and restart browser - reboot your router/DSL modem

Please note that you may not share your username and password with 3rd parties. If you do, your access will be blocked automatically.

If you still have problems logging in and believe this to be in error, please file a ticket here. Our support department will get right back to you.


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